Frequently Asked Questions

To help maintain their quality and longevity, hand wash tubie pads, port covers, and tubie clips in cool to lukewarm water. Lay flat or hang to air dry.

Do not iron directly over plastic snaps, as heat may cause them to melt or warp.

Approximate dimensions are:

• Tubie pads: 7.5 cm × 7 cm
• Port covers: 7 cm × 11 cm when folded
• Tubie clips: 13 cm × 3 cm

Because each item is handmade, slight variations in size may occur.

Fabric items are individually handmade and hand cut, so pattern placement may vary. Print placement and colors may also vary slightly between products or due to differences in screen settings. These small variations make each item unique.

No. Spoonie Sets products are decorative accessories and are not medical devices or substitutes for medical dressings, securement products, or professional medical advice.

Always follow the instructions provided by your healthcare team and the manufacturer of your medical device.

Adhesive products may cause irritation or a reaction, particularly for individuals with sensitive skin or adhesive sensitivities. Discontinue use immediately if irritation occurs.

Do not apply tubie tape over insertion sites, wounds, or already irritated skin.

Stickers are water-resistant, not waterproof, and should not be submerged. Prolonged exposure to moisture, direct sunlight, or UV light may shorten the life of the sticker.

Infinity is the standard pump-sticker option. Designs for Infinity III, Joey, and Sapphire pumps may also be available upon request.

Please confirm that you have selected the correct pump model before ordering.

Gently wipe acrylic charms with a soft, damp cloth when needed. Avoid submerging them, using harsh cleaners, or leaving them in direct sunlight for extended periods.

Inspect the charm and hardware regularly and discontinue use if any part becomes damaged.

Spoonie Sets is not currently accepting custom designs or modifications. Personalization options displayed directly within a product listing are still available.

Please contact us as soon as possible if you need to request a change or cancellation. Once an order has entered production or shipped, changes and cancellations may no longer be possible.

Bulk and wholesale ordering are not currently available.

Eligibility for returns, exchanges, and refunds depends on the item and circumstances. Please review our Refund Policy for complete details.

Orders are typically processed within 5–7 business days. Once shipped, please allow approximately 5–7 additional business days for delivery.

Delivery timeframes are estimates and may be affected by severe weather, holidays, carrier delays, or increased shipping volume.

Tubie pads, port covers, tubie clips, apparel, keychains, and phone charms generally include standard package tracking.

Stickers and tubie tape may be shipped using an envelope service with limited or unavailable tracking, depending on the shipping option selected. If you have received a shipping confirmation email, your order has been mailed and is on the way.

Spoonie Sets currently accepts domestic orders through our website. Customers in Canada, the United Kingdom, and Australia may shop available products through our Etsy store.

Contact us as soon as possible at support@spooniesets.com. Address changes cannot be guaranteed once an order has entered processing or shipped.

Carrier tracking may occasionally mark a shipment as delivered shortly before it arrives. Please check the delivery area, ask members of your household, and allow a short additional period for delivery.

If your order still has not arrived, contact the carrier and email us so we can help review the available shipping information.

Please review our Shipping Policy for complete processing, delivery, tracking, and shipping information.